Up to 12 year labour warranty
Complaints Policy
Complaints & Finance – CAFgas CIC
At CAFgas CIC, we pride ourselves on delivering excellent customer service and high-quality plumbing, heating and boiler solutions.
How We Handle Complaints
On the rare occasion you are dissatisfied with any aspect of our products or services, we take your concerns seriously and aim to resolve everything fairly and promptly.
To raise a complaint with us, you can contact us in the following ways:
CAFgas CIC – Complaints Team
📍 Address: Unit 27 Deeside Enterprise Center, Rowleys Drive, Shotton, Deeside, Flintshire, CH5 1PP
📞 Telephone: 0333 242 3962
📧 Email: james@cafgas.co.uk or bookings@cafgas.co.uk
We aim to acknowledge all complaints promptly, investigate thoroughly and communicate our proposed resolution within a reasonable timeframe.
Complaints About Products Purchased via Finance
If your issue relates to a product purchased using finance, and we are unable to resolve the matter directly, you can contact TradeHelp Ltd (our appointed finance complaints partner) using the details below:
TradeHelp Ltd – Complaints Contact
📍 Write to: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
📞 Telephone: 01978 666887
📧 Email: info@tradehelp.co.uk
Please include full details of your complaint and any relevant documentation. TradeHelp Ltd will investigate your complaint and respond accordingly.
If You’re Not Satisfied With the Finance Provider’s Response
If your complaint relates to the finance agreement and you’re unhappy with the lender’s response, you may have the right to refer the matter to the Financial Ombudsman Service. You must do so within six months of the lender’s final response.
Contact the Financial Ombudsman Service:
📍 Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
📞 Telephone: 0300 123 9123
📧 Email: complaint.info@financial-ombudsman.org.uk
For more information, please visit the Financial Ombudsman Service website: Financial Ombudsman Service: our homepage
Our Commitment to You
As a community interest company, CAFgas CIC strives to resolve complaints constructively and transparently, whether the issue is about a service we provided or a finance arrangement linked to your purchase.
